Job Description

Service Lead – Power Platform

Intelligent Automation and AI Consultancy

Remote

£60,000 - £75,000 base +20% Bonus

About the Role

An innovative and fast-growing technology consultancy is seeking a Service Lead to join their dedicated Managed Services team. This role will focus on leveraging Microsoft Power Platform to drive strategic automation solutions for a diverse client base. If you’re passionate about intelligent automation, stakeholder engagement, and ensuring operational excellence, this could be the perfect opportunity for you.

Key Responsibilities

• Guide clients in optimising their use of Power Platform technologies.

• Oversee a dedicated team within the Managed Service division.

• Ensure smooth operation and governance of Power Platform assets.

• Provide operational support, manage expectations, and handle escalations.

• Work closely with developers and business teams to validate requirements and clarify technical feasibility.

• Identify opportunities for new automation solutions while maintaining existing systems.

About You

You thrive in a collaborative, innovative environment and bring a passion for automation and service excellence. To succeed in this role, you should have:

• 2+ years of experience developing and/or supporting Microsoft Power Platform (Power Automate, Power Apps).

• Expertise in the Power Platform Centre of Excellence Starter Kit.

• A strong understanding of governance and assurance in Power Platform environments.

• Ability to translate technical problems into non-technical language for stakeholders.

• Strong organisational, planning, and self-management skills.

• Experience in training and mentoring support staff in Power Platform solutions.

• Proven ability to manage multiple priorities and respond effectively to incidents and support requests.

If you’re ready to take the next step in your career and make a real impact with automation solutions, get in touch now!