Job Description
Customer Success Manager
Intelligent Automation Consultancy
Permanent
Hybrid - London - once a fortnight
£60,000 to £75,000 base + bonus + company benefits
(Must be eligible to work in the UK without sponsorship)
Are you ready to shape the future of intelligent automation and make a real impact in the Public Sector? Our client is looking for an ambitious Customer Success Manager to join their growing team. So, if you’re hungry and have a passion for leading customers to success, this could be your next big opportunity.
About Our Client: They’re at the cutting edge of automation, driving efficiency and innovation for organisations in the Public Sector that want to unlock their full potential. Their goal? To create a world where humans and automation work together to push the boundaries of what’s possible.
What You’ll Do: In this role, you’ll be responsible for the retention and growth of customer accounts, guiding them from initial development and delivery through to go-to-market.
Key Responsibilities:
- Client Onboarding: Guide new customers through the onboarding process to ensure a smooth and positive start with our tools.
- Relationship Management: Establish and maintain strong, long-lasting client relationships by understanding their business needs and aligning them with our solutions.
- Customer Training: Deliver engaging training sessions and product demonstrations tailored to client use cases.
- Product Adoption: Monitor and encourage the optimal use of the platform to maximise customer satisfaction and retention.
- Proactive Support: Conduct regular check-ins and strategic reviews with clients to address any concerns and provide solutions.
- Feedback Loop: Gather customer feedback and collaborate with internal teams (e.g., Product, Sales, Support, Delivery) to influence product development and improvements.
- Renewals & Upselling: Identify opportunities for upselling and contract renewals, working closely with the sales team to drive revenue growth.
- Customer Advocacy: Develop customers into advocates, assisting with case studies, testimonials, and references.